For those on the edge of their seat, wondering what happens next in my latest Xbox 360 saga... (Bearing in mind CW reckoned I'd be waiting "no more than five days")
I rang with disc drive issues on the 20th (Thursday) last week. They said they'd pick it up the next day, 21st (Friday), or on the 24th (yesterday) at the latest. Well, nobody turns up on Friday, nobody turns up yesterday, so I ring Mr. Microsoft this morning and ask what's going on.
Rang Microsoft at 2pm, got through at 2:30pm.
"Sir, it says on the system that UPS came out to you on Friday and you weren't in." - Well, I was in the house all day Friday waiting for them, even waiting up to 8pm in-case they worked that late, but no sign of them. So that's a crock of shit. Which I explain to the man - in a more polite tone, obviously. After explaining this to him, he then informs me I now have to ring UPS to arrange the pickup, quoting this number. Great!
Rang UPS at 2:30pm, got through at 2:45pm.
I quote the number, and their guy tells me "yeah, it says here the driver delivered the label to you on the 19th." After laughing out loud, I said "well your driver must do a bit of fortune-telling on the side then, because I didn't even ring Microsoft until the 21st!!"
His end went silent for a few seconds before he said "that's interesting, well you'll need a new tracking number from Microsoft now. Ask them to email it to you, it'll be quicker."
Rang Microsoft at 2:45pm, got through at 3:10pm.
I requested a new reference number, they said they would email it through as soon as possible.
Received email at 6:15pm. Rang UPS, got through at 6:30pm.
They took my details, asked if I lived in a strange building (well yeah, but you have to put up with parents, don't you?) and said they would be coming out tomorrow between 9am-5pm.
All sorted - only took four and a half hours!
The End. Or is it...