That's a little abrupt to tell him to called Konami. Ask him, do you have any error messages coming up? Do you have your latest graphical drivers installed, or the newest direct x9c installed? Also have you tried to reinstall the game yet?
This use to happen to me a few years back when plying ProEvo 3 or 4 my problem was using the kitserver - are u using, if so un-install its crap anyway - just download the K_6 Patch its good
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